Salt lakes real estate

Bureau Real Estate promises to show consumers a better way to buy and sell their homes

SALT LAKE CITY, July 26, 2022 /PRNewswire/ — Bureau Real Estate opens in Utah today with a pledge and a promise to its customers: there is a better way to buy and sell your home. Founded by the best players in the real estate industry, Shane Herbert and Mat Stouffer, Bureau Real Estate sets the bar high in broker-managed customer service, delivering a customer-focused experience at a down-to-earth pace.

Bureau Real Estate is launching two new systems that make its approach unique: a personalized technology platform and an in-depth back-office engagement that offers Bureau Real Estate agents unprecedented support in the field. This combination allows Bureau agents to focus on customer service, turning what is usually a stressful and confusing process into a positive and memorable experience.

“Regular communication with customers is key,” says Shane Herbert, Founder and CEO of Bureau Real Estate’s parent company, Bureau One. “Homebuyers and sellers need to know where things are, what’s coming next, how things are going, what to expect. It takes time, energy and careful attention. And most agents in this industry don’t have the support they need to do that effectively.”

“Bureau’s team approach sets us apart from other traditional brokerages,” says Mat Stouffer, co-founder and COO of Bureau One. “We have hired a multitude of experts in different fields to relieve many responsibilities from agents, so that they can focus on what is important: building trust with their customers, networking among peers, deepening their knowledge of the market and effective trading.”

“Handling multiple transactions, seeing them work through issues and hurdles, communicating these things to the people who need this information, it’s hard work. And it’s hard to pull through on your own,” Herbert says. “We’ve taken the loneliness out of being a real estate agent because it’s the surest path to giving home buyers and sellers a better experience.”

The technical aspect of Bureau Real Estate’s revolutionary new approach arms agents with new digital tools that streamline and consolidate mundane and time-consuming tasks into one easy-to-navigate platform. Repetitive tasks are automated, email and SMS communications centralized, forms and filings standardized. “Every step of the transaction, every message, every form is there,” Stouffer says. “If you believe, like us, that a better customer experience starts with relieving agents, then give them everything they need to succeed: great tools and reliable backup.”

Unlike most traditional brokerages, Bureau Real Estate also takes an active role in resolving issues with a property before a problem becomes a potential obstacle to a sale. The company has assembled accredited specialists who can quickly and reliably perform home inspections, coordinate with suppliers and take care of minor repairs. Bureau then handles the building of the listing with compelling descriptors, top quality photography, virtual tours, videos, and more.

Herbert and Stouffer typed Leanne Burk Parry to hold the position of President of Bureau Real Estate. After a 20-year professional career with Sotheby’s International, Parry brings to his new role a mastery of client management and a commitment to service. “It’s so exciting. Bureau’s ethos of putting customers first, the technology we bring to the field and the culture we create – it’s like we’ve been given this chance to design the experience ideal and do everything right,” says Parry.


Bureau Real Estate sets the bar high in broker-managed customer service, standardizing clear, simple communications and the consistent delivery of exceptional, high-quality service. Advanced digital tools and real field agent support means more time spent meeting customer needs, transforming the home buying and selling experience. To learn more, visit

Media Contact:
Laura Henson
HVM Communications
[email protected]
(917) 539-7812

SOURCE Office Real Estate

Mary Cashion

The author Mary Cashion