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Test report on new.en

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  1. Serious and TUV SUD America-tested single exchange
  2. High membership
  3. Successful app with "shuffle" function
  4. Many features: "Dateroulette", "Auf gut Glück" and "Smiles"
  5. Large advice area and selection of single events
  6. Short minimum term possible: 1, 3 or 6 months
Summary
Over 5 million members Thanks to the mobile view and comprehensive app, the new.en offering is easy to use with a smartphone. An entertaining highlight is the "Dateroulette". There are restrictions on the free user profile. There is no scientific personality test.
criteria Points Total points
Contract & costs
8 good
7.2 "7.2 out of 10"
Data security and seriousness
7 satisfactory
Usability
9 very good
Target group and chances of success
5 sufficient
Customer service
6 satisfactory
8 8 out of 10 points

Contract & costs

There is both a free and a paid new.de membership.

new.en offers its members three different premium packages with different terms of 1, 3, 6 or 12 months. The costs for this vary depending on the length of the contract.

Here is an overview of the premium packages that can be booked:

Premium packages

running time "Premium" costs "Premium XL" costs "Premium XXL" costs
1 month $ 39.99 $ 59.99 $ 59.99
3 months 29.99 € / month € 49.99 / month € 49.99 / month
6 months € 24.99 / month € 44.99 / month € 44.99 / month
12 months € 19.99 / month € 39.99 / month € 39.99 / month

(As of May 2019)

Basic membership benefits

The free user profile offers only limited functions, such as limited communication options. With a free basic membership, other members can be contacted via "Smiley" or using the flirt questions. In addition, the profiles and photos of the other members are fully visible. As a basic member, you can "like" suitable partners and add them to your favorites, but the favorites list itself is only visible with a premium account.

The chat function is unfortunately deactivated for the free user profile. If you have found an interesting candidate, a premium membership is required for an intensive exchange of messages.

Premium membership benefits

The "Premium" membership allows unlimited exchange of messages and unrestricted chatting. Premium members can also see who has visited their own site, from whom they have received "smiles" so far and which users have marked them as "favorites". In addition, the new.de app can be used in full.

A "Premium XL" membership includes all premium benefits. In addition, your own profile is placed more prominently in the search results of other members.

Anyone who opts for the "Premium XXL" variant will be particularly highlighted in addition to these services in the "Dateroulette" feature.

Payment options

The following payment methods are accepted at new.en:

  • Credit card
  • Paypal
  • Direct debit
7 7 out of 10 points

Data security and seriousness

The single exchange is characterized by a high level of reliability.

In May 2012, new.en signed the SPIN code together with the Bundesverband Digitale Wirtschaft (BVDW). This stands for a serious partner search on the net and reflects the responsible and consumer-oriented interaction with users as well as a high degree of transparency.

In addition, new.en was the first German dating site to be certified by the Technical Inspection Association.

The single exchange has received the following awards and prizes:

  • In 2013, new.en took first place in the test of the German Institute for Service Quality (DISQ) in the “Membership Test” category.
  • In 2012, the television broadcaster n-tv, in cooperation with the German Institute for Service Quality (DISQ), awarded the portal a “good” rating in the field of “dating sites”. new.en was also the test winner in the "Customer Service" category.
  • In 2010 new.en was named the best single exchange by the German Institute for Service Quality (DISQ).
  • The People's Choice Award voted new.en the best "Website of the Year 2009 & 2010".
9 9 out of 10 points

Usability

Registration at new.en is completely free. An email address, zip code and a personal password are required to register. The user can freely choose the pseudonym. It is also possible to register via Facebook.

Page structure

The overview page looks a bit overloaded and is therefore not structured very clearly. At the top there are the menu items “Mails”, “Visitors”, “Chats”, “Smiles”, “Favorites” and “Dateroulette”. On the home page, the user can also see who is currently online. Over 40,000 potential dating partners can frolic on the platform at the same time in the evening - the platform itself advertises this.

"Dateroulette" & partner search

The so-called "Dateroulette" is one of the absolute highlights of the site. This is where potential candidates for a are presented to the members. Users can decide for themselves whether they are suitable for them or whether they are rejected from the outset. Under the candidate's photo there are the options “Next”, “Maybe” and “Yes”. If you click on “Yes”, the first step towards a is taken. If they both said “yes”, the is set and you can write a message to each other to find the meeting point.

There is no personality test, but the user can enter his preferences in a search mask. Appropriate partner suggestions are then immediately made. The user can then decide whether to test the free profile or immediately take advantage of the paid tariff.

Mobile view & app

A mobile website is available. The user can also access the dating platform via tablet or mobile phone.

The new.de app is designed for all operating systems - whether for Apple, Android or Windows devices. The app can now also be used with the Android Wear smartwatch. Here, members can chat, search for partners and send messages and "smiles" while on the go.

One of the highlights of the app is the "Shuffle" function, which works according to the Tinder principle. Here members can decide with a swipe to the right or left whether they like a partner proposal or not.

Thanks to push notification, the shuffle function and the extra-large profile photos, flirting on the go is really fun.

Info video: What can the new.en app do?

5 5 out of 10 points

Target group and chances of success

The dating platform is aimed at singles aged 18 and over. The main age group of seekers, however, is between 25 and 44 years. The ratio of women to men is relatively balanced at 43 to 57 percent.

When registering, a few questions about your own character and preferences have to be answered, but there is no scientific test. The useful function “ideal partner” can be found under the quick search.

Registration & partner suggestions

When registering, the user answers various questions about their own character, their own relationship behavior and everyday life. In addition to the most noticeable character trait and physical characteristics, it is asked whether the Only is ready for a new relationship. Then questions are asked about your own lifestyle (hobbies, smoking habits, pets) and your own interests (taste in music, taste in film). In addition, you can provide information on the character of the preferred candidate and his habits.

Filter functions

There is no “partner suggestions” section. However, you can use the search function to search specifically for members. If you limit the age of the candidates and enter the desired zip code, you get a lot of partner suggestions. It is also possible to limit the distance to your own place of residence or to specify that only profiles with a photo should be displayed. In addition, you can search for certain key words or pseudonyms.

The following features can also be specified:

  • Basic settings: e.g. marital status, living situation, desire for children and religion
  • Appearance criteria: height, weight, hair color, eye color
  • Lifestyle criteria: most noticeable trait, taste in music

Profiles & Photos

Both the photos and the profiles of other members can be viewed with the free basic account. The age, size and place of residence of the candidate are displayed right next to the profile picture. This includes the items marital status, children, hair color, stature, occupation, hobbies, smoking habits and the search. This is followed by the number of things both seekers have in common. Finally, the candidate's values, appearance and hobbies are displayed again.

The get-to-know

By clicking the button "Do I like it?" or by sending a "smile" you can express that you like the other person. You can also add other singles to your own favorites list. In order to send a candidate a personal message, a premium account is required.

6 6 out of 10 points

Customer service

The customer service is clearly structured.

For questions or ambiguities, there is the “Online Help” area. Here you can either enter a keyword or browse the FAQ area. The questions are answered in detail. If you still have unanswered questions, you can use the new.en help form. Members can also contact customer service via email and phone.

The quality of the customer service was good during our test.

Online guide

There are many tips and interesting articles on a wide variety of topics in our own online guide, “Herzklopfen”. Categories on the blog include:

  • What's new? (Trends and seasonal items)
  • Tips (first , online dating and expert tips)
  • Dating & Lifestyle
  • Friday column (opinions)
  • Actions (raffles and film tips)
  • Success stories

Singles events and trips

The single exchange new.en offers single events throughout Germany. This includes not only cooking courses, dinners, after-work parties, tastings, sports events and visits to the theater or museums, but also so-called "special events" such as cinema previews, do-it-yourself workshops or VIP evenings. As a new.de member, you get to know many other singles on trips to the mountains, to the sea or on smaller city trips.

Info video: Where do which new.de events take place?

Conclusion

The single exchange is serious and offers a high number of registered members. By specifying your preferences, your place of residence and your age, you get many partner suggestions.

The plus points include functions such as the "Dateroulette" or the "Auf gut Glück" feature. The new.de app offers the full all-round package and scores with additional functions. new.en is considered a serious provider and has been certified as one of the few dating sites by the Technical Inspection Association.

new.en also scores with the large online guide, which contains many interesting articles and tips on the topics of flirting, living as a single person and partnerships. Those who want to focus more on flirting and getting to know other singles can take part in the Germany-wide single events or the new.de trips.

There are minus points with the free account: Messages can only be sent with a premium account. A detailed personality test is also missing.

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